Customer Voice
Analyze support tickets, reviews, and feedback at scale. AI extracts sentiment, themes, and requests.
“Onboarding took too long…”
23 mentions · high
“Love the analytics dashboard”
41 mentions · pos
What you get
Paste customer feedback from any source—support tickets, reviews, survey responses, social comments. AI identifies sentiment, extracts pain points, surfaces feature requests, and clusters themes. Get a bird's-eye view of what customers actually think.
Why it matters
Customer feedback is gold, but reading hundreds of tickets is impossible. Customer Voice turns raw feedback into structured insights so you can see patterns and act on what matters most.
Key features
- Sentiment analysis
- Pain point extraction
- Feature request identification
- Theme clustering
- Multi-source input
How it works
Paste text from support tickets, reviews, or survey responses. The AI analyzes sentiment, extracts themes, and surfaces actionable insights.
Real-world examples
SaaS with 200+ support tickets per month, no time to read them all
Pasted 3 months of tickets. AI surfaced "onboarding confusion" as the #1 theme. Built a guided setup wizard; support volume dropped 30%.
E-commerce brand analyzing 500 product reviews
Identified "shipping speed" and "sizing inconsistency" as top complaints. Switched fulfillment partner and added sizing guide—review ratings improved from 3.8 to 4.4 stars.